Return & Refund Policy

1. Overview

This Return & Refund Policy applies to orders placed through brelvia.com. We sell jerseys, softball apparel, soccer apparel, shorts, polos, pants, jackets, hoodies, and related sportswear products. Please read this policy carefully before submitting a return or refund request.

2. Return Request Period

Customers may request a return within 30 days after delivery. The return period is calculated from the confirmed delivery date shown by the carrier tracking record, not from the order date or shipment date. Return requests submitted after 30 days may not be accepted unless required by applicable law.

3. Return Authorization Required

All returns must be approved before the item is sent back. To request a return, please contact us at service@brelvia.com with your order number, the item you wish to return, the reason for return, and clear photos if the item is defective, damaged, incorrect, or different from what you ordered. Returns sent without authorization may be refused or may not be processed.

4. Eligible Return Conditions

Returned apparel must be unused, unworn, unwashed, unaltered, free from stains, odors, pet hair, makeup marks, deodorant marks, perfume, smoke smell, or other signs of use. Items must include all original tags, labels, packaging, accessories, and any included product components. Items must be returned in a condition suitable for resale.

5. Apparel Fit and Try-On Requirements

Reasonable try-on is allowed for sizing and fit checks, but the product must remain clean and in original condition. Jerseys, polos, pants, shorts, jackets, hoodies, and other clothing items must not show signs of outdoor use, athletic use, washing, stretching, damage, or alteration. We may refuse a return or reduce the refund if the item is not returned in acceptable condition.

6. Non-Returnable Items

Custom-made, personalized, final sale, clearance, worn, washed, altered, damaged-after-delivery, or incomplete items are not eligible for return or exchange unless there is a verified quality issue, incorrect item, or company error. Items missing tags, packaging, accessories, or required components may also be refused.

7. Damaged, Defective, or Incorrect Items

Please inspect your package as soon as it is delivered. If your item arrives damaged, defective, missing parts, or incorrect, please contact us at service@brelvia.com within 48 hours after delivery. Please provide your order number, clear photos of the product, packaging, shipping label, and a brief description of the issue. We will review the information and may offer a replacement, refund, repair solution, or other appropriate resolution.

8. Return Shipping Costs

If the return is caused by customer preference, size selection, color selection, change of mind, incorrect address, refusal, or an order placed by mistake, the customer is responsible for the return shipping cost. If the return is caused by our error, a verified defective item, wrong item, or confirmed damage on arrival, we may cover reasonable return shipping costs or provide another approved solution.

9. Original Shipping Fees

Original shipping fees are generally non-refundable unless the return is caused by our error, a verified defective item, wrong item, or confirmed damage on arrival. For orders shipped to the United States, Europe, Australia, or other worldwide regions, shipping fees and delivery times are handled according to our Shipping Policy. Customs duties, import taxes, brokerage fees, and similar charges are generally non-refundable unless required by law.

10. Return Shipping Method

Customers should use a trackable shipping method when sending approved returns. We are not responsible for return packages that are lost, delayed, damaged, refused, or delivered to the wrong address during return transit. Please keep the return tracking number and shipping receipt until the return has been fully processed.

11. Return Inspection

After we receive the returned item, we will inspect the product condition, tags, packaging, included accessories, and return eligibility. If the item meets our return conditions, we will approve the refund. If the item is used, washed, damaged, incomplete, altered, or not in resalable condition, the refund may be refused, reduced, or delayed while we contact you for further review.

12. Refund Processing Time

Approved refunds will be issued to the original payment method within 7 business days after the returned item has been received, inspected, and approved. The time required for the refund to appear in your account may vary depending on your bank, card issuer, Stripe, PayPal, or other payment provider. Refunds cannot be issued to a different payment method.

13. Payment Disputes and Stripe/PayPal Review

To support fair and accurate review of payment disputes, chargebacks, unauthorized transaction claims, or refund-related cases, we may retain and submit relevant order evidence to Stripe, PayPal, banks, card networks, or payment processors. This evidence may include order confirmation, payment confirmation, billing details, shipping address, tracking number, carrier records, delivery confirmation, customer communication, return authorization, refund records, product photos, packaging photos, and proof of customer support communication.

14. Contact Us

If you have questions about returns, refunds, damaged items, incorrect items, return shipping, refund timing, or payment dispute records, please contact us at service@brelvia.com. You may also reach us by phone at +86 18760598034 or by mail at Unit 7, 1st Floor, No. 124 Wenchang South Road, Zhonghua South Road Subdistrict, Nanming District, Guiyang City, Guizhou Province. Our website is brelvia.com. Please include your order number when contacting us so we can assist you more efficiently.