Shipping Policy

1. Shipping Coverage

This shipping policy applies to orders placed via brelvia.com. We offer worldwide shipping to the United States, Europe, Australia, and other regions covered by our logistics services. Delivery may not be available to certain remote areas due to factors such as carrier limitations, local regulations, customs requirements, or logistics service coverage.

2. Order Processing Time

Orders are usually processed within 1–4 business days after payment confirmation. Business days are Monday through Friday, excluding weekends and public holidays. Processing time is separate from shipping transit time. During peak seasons, product restocks, custom order preparation, or promotional periods, processing may take slightly longer.

3. Shipping Fees, Delivery Time, and Free Shipping

The shipping fee, estimated delivery time, and free shipping threshold are based on the delivery destination. For orders delivered to the United States, the shipping fee is USD $5.99, and free shipping is available for orders of USD $89.00 or more. The estimated delivery time is usually 7–15 business days after shipment.

For orders delivered to Europe, the shipping fee is USD $14.99. Free shipping is not currently available for European orders. The estimated delivery time is usually 8–18 business days after shipment.

For orders delivered to Australia, the shipping fee is USD $15.99. Free shipping is not currently available for Australian orders. The estimated delivery time is usually 10–25 business days after shipment.

For orders delivered to other regions worldwide, the shipping fee is USD $17.99. Free shipping is not currently available for these regions. The estimated delivery time is usually 10–25 business days after shipment.

4. Shipping Carriers and Logistics Partners

We work with reliable logistics carriers and delivery partners, which may include USPS, UPS, FedEx, DHL, YunExpress, 4PX, and local postal or courier services in the destination country or region. The final carrier may vary depending on the shipping address, package size, selected shipping method, product availability, and local delivery network.

5. Shipping Confirmation and Tracking

After your order has been shipped, a shipping confirmation email with tracking information will be sent to the email address used at checkout. Tracking information may take 24–72 hours to update after the package is handed over to the carrier. If tracking does not update immediately, this does not necessarily mean the package is not moving.

6. Delivery Estimates and Possible Delays

Delivery times are estimates only and are not guaranteed. Actual delivery may be affected by customs clearance, weather conditions, carrier delays, public holidays, remote-area delivery, incorrect address information, high shipping volume, or other circumstances beyond our control. We are not responsible for delays caused by customs authorities, carriers, or events outside our reasonable control.

7. Delivery, Signature, and Address Responsibility

Some packages may require a signature upon delivery depending on the carrier, destination, order value, or local delivery rules. Customers are responsible for providing a complete and accurate shipping address at checkout. If a package is delayed, returned, refused, unclaimed, or undeliverable due to incorrect or incomplete address information, failed delivery attempts, or customer refusal, additional shipping fees may apply.

8. Damaged, Missing, or Incorrect Packages

Please inspect your package as soon as it is delivered. If your package arrives damaged, contains an incorrect item, has missing items, or shows visible delivery issues, please contact us within 48 hours after delivery at service@brelvia.com. Please include your order number, clear photos of the product, packaging, shipping label, and a brief description of the issue. We will review the case and may offer a replacement, refund, repair solution, or other appropriate resolution depending on the situation.

9. Customs Duties, Taxes, and Import Fees

For international orders outside the United States, customs duties, import taxes, VAT, brokerage fees, clearance charges, or other local fees may be charged by the destination country or carrier. These charges are not included in the product price or shipping fee unless clearly stated at checkout. Customers are responsible for paying any applicable import duties, taxes, or customs-related charges required by local authorities.

10. Contact Information

If you have any questions about shipping, delivery, tracking, customs, or damaged packages, please contact us through service@brelvia.com. You may also reach us by phone at +86 18760598034 or by mail at Unit 7, 1st Floor, No. 124 Wenchang South Road, Zhonghua South Road Subdistrict, Nanming District, Guiyang City, Guizhou Province. Our website is brelvia.com. Please include your order number when contacting us so we can assist you more efficiently.