Terms of Service

1. Overview

These Terms of Service apply to your access to and use of brelvia.com, including browsing our website, creating an order, purchasing jerseys and sports apparel, using checkout services, contacting customer support, and using any related services provided through our website.

2. Acceptance of Terms

By accessing brelvia.com, placing an order, submitting payment, or using any part of our website, you agree to be bound by these Terms of Service and all related policies referenced here. If you do not agree with these terms, please do not use our website or place an order.

3. Website and Product Scope

We sell jerseys, softball apparel, soccer apparel, shorts, polos, pants, jackets, hoodies, and related sportswear products. Product availability, pricing, colors, sizes, images, descriptions, and promotional information may be updated or changed at any time without prior notice.

4. Customer Responsibility

You are responsible for providing accurate account, billing, shipping, contact, and payment information when placing an order. Incorrect or incomplete information may cause payment failure, shipping delay, delivery failure, return shipment, or additional fees.

5. Orders and Acceptance

After you place an order, you may receive an order confirmation email. Order confirmation does not guarantee final acceptance of the order. We reserve the right to cancel or refuse any order due to product unavailability, payment issues, suspected fraud, incorrect pricing, system errors, shipping restrictions, or other reasonable business reasons.

6. Product Information

We make reasonable efforts to display product details, colors, sizing information, and images accurately. However, product colors may appear differently depending on screen settings, lighting, photography, or device display. Customers should review size, color, quantity, and product details carefully before placing an order.

7. Pricing and Currency

All prices, shipping fees, taxes, refunds, and payment transactions on brelvia.com are processed in United States Dollars (USD). Prices may change at any time. If your payment account uses another currency, your bank, card issuer, PayPal, Stripe, Klarna, or other payment provider may apply currency conversion rates or additional fees according to their own policies.

8. Payment Terms

We accept the payment methods shown at checkout, which may include Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, PayPal, and payments processed through Stripe or other secure payment providers. For more details about payment processing, payment security, failed payments, disputes, and refunds to the original payment method, please review our Payment Policy.

9. Payment Security and Fraud Review

Payments are processed by secure third-party payment providers such as Stripe and PayPal. We do not store customers’ full card numbers, CVV codes, PayPal login credentials, Apple Pay credentials, Google Pay credentials, or complete payment authentication information on our website servers. Orders may be reviewed, delayed, or cancelled if payment providers detect risk, suspected fraud, unauthorized activity, or verification failure.

10. Shipping and Delivery

We provide shipping services to the United States, Europe, Australia, and other worldwide regions where carrier service is available. Shipping fees, delivery times, order processing time, tracking, customs duties, damaged package reporting, and delivery responsibilities are governed by our Shipping Policy.

11. Customs, Duties, and Import Fees

For international orders outside the United States, customs duties, import taxes, VAT, brokerage fees, clearance charges, or other local fees may be charged by the destination country or carrier. These charges are generally the customer’s responsibility unless clearly stated otherwise at checkout. Customs delays are outside our direct control.

12. Returns and Refunds

Return requests, return conditions, apparel try-on requirements, non-returnable items, damaged or incorrect item claims, return shipping costs, original shipping fee treatment, and refund timing are governed by our Return & Refund Policy. Approved refunds are issued to the original payment method within 7 business days after review and approval.

13. Apparel Return Requirements

Because we sell clothing and sportswear products, returned items must meet apparel-specific return conditions. Items must generally be unused, unworn, unwashed, unaltered, free from stains, odors, pet hair, makeup marks, deodorant marks, perfume, smoke smell, or signs of use, and must include original tags, packaging, labels, and included accessories where applicable.

14. Privacy and Data Protection

We collect, use, store, protect, and share personal information as described in our Privacy Policy. This may include order information, shipping records, payment confirmation details, customer service communication, return records, refund records, technical data, cookies, and information needed for fraud prevention, dispute support, and legal compliance.

15. Payment Disputes and Chargebacks

For payment disputes, chargebacks, unauthorized transaction claims, or refund-related cases, we may submit relevant order evidence to Stripe, PayPal, Klarna, banks, card networks, or payment processors. This evidence may include order confirmation, payment record, billing details, shipping address, tracking number, delivery confirmation, customer communication, return authorization, refund record, product photos, packaging photos, and support history.

16. Prohibited Uses

You agree not to use our website for unlawful, fraudulent, abusive, harmful, or unauthorized purposes. You must not attempt to interfere with website security, upload malicious code, misuse checkout systems, submit false payment information, infringe intellectual property rights, scrape website content, or use our website in a way that violates applicable laws or these Terms of Service.

17. Intellectual Property

All website content, including text, images, product descriptions, graphics, layouts, logos, designs, and other materials on brelvia.com, is owned by us or used with permission. You may not copy, reproduce, distribute, modify, sell, or use any website content without our prior written permission, except as allowed by applicable law.

18. Limitation of Liability

To the fullest extent permitted by applicable law, we are not responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, delivery services, payment services, or third-party service providers. Our total liability for any order-related claim will not exceed the amount you paid for the affected order, unless otherwise required by law.

19. Governing Law and Dispute Resolution

These Terms of Service and any dispute arising from your use of brelvia.com, your order, payment, shipping, return, refund, or related service will be governed by the applicable laws and regulations of the People’s Republic of China, without regard to conflict of law principles. By using this website, you agree that your use of the site, your purchases, and any related transactions must comply with all applicable laws and regulations of China, as well as any applicable laws in your place of residence.

Any dispute that cannot be resolved through customer service will be submitted to the competent courts of the People’s Republic of China, and you agree that such courts will have jurisdiction over the dispute to the extent permitted by applicable law.

20. Contact Information

If you have questions about these Terms of Service, orders, payments, shipping, returns, refunds, privacy, disputes, or website use, please contact us at service@brelvia.com. You may also reach us by phone at +86 18760598034 or by mail at Unit 7, 1st Floor, No. 124 Wenchang South Road, Zhonghua South Road Subdistrict, Nanming District, Guiyang City, Guizhou Province. Our website is brelvia.com.