Privacy Policy

1. Overview

This Privacy Policy explains how brelvia.com collects, uses, stores, protects, and shares information when customers visit our website, browse jerseys and sports apparel, place an order, make a payment, request shipping support, contact customer service, submit a return or refund request, or use any related service on our website.

2. Website Platform

Our website is operated through a self-hosted WordPress and WooCommerce environment. This means certain order records, checkout information, customer service records, account details, technical logs, shipping records, and website activity data may be processed through our website system for order fulfillment, payment verification, fraud prevention, customer support, website operation, and legal compliance.

3. Information We Collect

We may collect information you provide directly, including your name, billing address, shipping address, email address, phone number, order details, product selections, size and color choices, customization details where applicable, customer service messages, return or refund requests, damaged package claims, and other information you submit when using brelvia.com.

4. Order and Shipping Information

To process and deliver orders, we collect information necessary for fulfillment, including recipient name, delivery address, phone number, email address, purchased items, selected shipping method, shipping fee, tracking number, carrier information, delivery status, delivery confirmation, and related order communication. This information is used to provide shipping services to the United States, Europe, Australia, and other worldwide regions where carrier service is available.

5. Shipping Support and Delivery Records

We may use order and shipping records to provide tracking updates, review delivery issues, verify delivery status, handle missing package reports, support damaged package claims, assist with customs-related delivery questions, and communicate with logistics carriers or delivery partners. For damaged, missing, or incorrect packages, customers should contact us within 48 hours after delivery with supporting information.

6. Payment Information

Payments on brelvia.com may be processed by independent third-party payment service providers, including Stripe and PayPal. We do not store, receive, or have access to customers’ full card numbers, CVV codes, PayPal login credentials, Apple Pay credentials, Google Pay credentials, bank login credentials, or complete payment authentication information.

7. Stripe and PayPal Payment Processing

When you complete a payment, your payment information is handled directly by Stripe, PayPal, or the applicable payment provider through their secure payment systems. We may receive limited transaction information such as payment status, payment amount, transaction reference, payment method type, billing confirmation, refund status, risk review result, payment dispute status, and order confirmation details.

8. Transaction Currency

All product prices, shipping fees, taxes, refunds, and payment transactions on brelvia.com are processed in United States Dollars (USD). If your payment account uses another currency, your bank, card issuer, PayPal, Stripe, or other payment provider may apply currency conversion rates or additional fees according to their own policies.

9. How We Use Personal Information

We use personal information to process orders, verify payments, arrange shipping, provide tracking updates, respond to customer service requests, handle damaged package claims, review return and refund requests, prevent fraud, protect website security, maintain accurate business records, improve website performance, and comply with legal, tax, accounting, and payment processing obligations.

10. Payment Security

Payment security is handled through third-party payment providers such as Stripe and PayPal. These providers may use secure payment infrastructure, encryption, tokenization, fraud screening, risk review, card network security controls, and payment authentication methods where applicable. Because payment details are processed by these providers, we do not store complete payment card data on our website servers.

11. Information Security Measures

We use commercially reasonable technical and organizational measures to protect customer information. These measures may include HTTPS and SSL/TLS encryption for data transmission, secure checkout connections, access control, password protection, limited staff access based on business need, website firewall tools, malware monitoring, security logging, backup procedures, software updates, fraud detection tools, and regular review of website security settings.

12. Data Protection Measures

We protect customer data by limiting access to authorized personnel, using secure systems for order management, reducing unnecessary data collection, keeping only information needed for business and legal purposes, monitoring suspicious activity, reviewing payment and shipping records for fraud prevention, and deleting, anonymizing, or securely retaining information when it is no longer reasonably needed.

13. Stripe and PayPal Dispute Support

To support fair and accurate review of payment disputes, chargebacks, unauthorized transaction claims, or refund-related questions, we may retain and submit relevant order evidence to Stripe, PayPal, banks, card networks, or payment processors. This may include order confirmation, payment confirmation, billing details, customer communication, shipping address, tracking number, carrier information, delivery status, delivery confirmation, return authorization, refund record, and proof of customer support communication.

14. Shipping, Return, and Refund Records

We may use order records, shipment records, tracking updates, delivery confirmation, return authorization records, product photos, packaging photos, shipping label photos, customer messages, and refund records to review shipping issues, damaged item claims, missing item reports, incorrect item reports, return requests, refund eligibility, and payment dispute cases.

15. Product Support Information

When you contact us about jerseys, softball apparel, soccer apparel, shorts, polos, pants, jackets, hoodies, or other sportswear products, we may use the information you provide to answer questions about size, fit, color, material, customization, care instructions, damaged items, missing items, incorrect items, or general product support.

16. Technical Information We Collect

When you visit brelvia.com, we may automatically collect technical information such as IP address, browser type, device type, operating system, pages viewed, referring pages, date and time of visit, session information, cookies, error logs, security logs, checkout activity, and general website usage data. This information helps us maintain website security, detect fraud, improve website performance, protect checkout activity, and troubleshoot technical issues.

17. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember cart contents, support checkout functionality, measure website performance, improve user experience, prevent fraud, support security monitoring, and provide marketing or analytics where permitted by law. You may adjust cookie settings through your browser, but some website functions may not work properly if cookies are disabled.

18. Marketing Communications

If you choose to subscribe to marketing emails or promotional communications, we may use your email address to send product updates, offers, jersey releases, sportswear content, game-day style ideas, and website news. You may unsubscribe at any time by using the unsubscribe link in the email or by contacting us at service@brelvia.com. Transactional emails about orders, payments, shipping, returns, refunds, or account activity may still be sent where necessary.

19. Sharing Information with Service Providers

We may share necessary information with trusted service providers who help us operate our business, including Stripe, PayPal, shipping carriers, delivery partners, fraud prevention tools, email service providers, analytics providers, hosting providers, technical support providers, customer service tools, order management systems, and legal or compliance service providers. These providers may only use the information as necessary to provide services to us or as required by law.

20. GDPR Privacy Rights

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another region where GDPR-style privacy laws apply, you may have rights regarding your personal information. These rights may include the right to access your data, correct inaccurate data, request deletion, restrict processing, object to certain processing, request data portability, withdraw consent where processing is based on consent, and lodge a complaint with a relevant data protection authority.

21. Legal Bases Under GDPR

Where GDPR applies, we process personal information based on appropriate legal bases. These may include performance of a contract when processing orders, payments, shipping, returns, and refunds; legitimate interests when preventing fraud, improving website security, resolving disputes, and maintaining business records; consent where required for certain cookies or marketing activities; and legal obligations where we must keep tax, accounting, transaction, shipping, refund, or compliance records.

22. Contact Us

If you have questions about this Privacy Policy, personal information, payment privacy, Stripe or PayPal payment records, shipping records, return records, refund records, damaged package claims, data security, or privacy rights, please contact us at service@brelvia.com. You may also reach us by phone at +86 18760598034 or by mail at Unit 7, 1st Floor, No. 124 Wenchang South Road, Zhonghua South Road Subdistrict, Nanming District, Guiyang City, Guizhou Province. Our website is brelvia.com.