Frequently Asked Questions
1. What products do you sell?
We sell jerseys, softball apparel, soccer apparel, shorts, polos, pants, jackets, hoodies, and related sportswear products.
2. Where do you ship?
We provide shipping services to the United States, Europe, Australia, and other worldwide regions where carrier service is available. Some remote areas may be unavailable due to carrier restrictions, customs requirements, or local delivery limitations.
3. How long does order processing take?
Orders are usually processed within 1–4 business days after payment confirmation. Business days are Monday through Friday, excluding weekends and public holidays.
4. How much does shipping cost?
For orders delivered to the United States, the shipping fee is USD $5.99. For Europe, the shipping fee is USD $14.99. For Australia, the shipping fee is USD $15.99. For other worldwide regions, the shipping fee is USD $17.99.
5. Do you offer free shipping?
Free shipping is available only for orders delivered to the United States with an order value of USD $89.00 or more. Free shipping is not currently available for Europe, Australia, or other worldwide regions.
6. How long does delivery take?
Estimated delivery time after shipment is usually 7–15 business days for the United States, 8–18 business days for Europe, and 10–25 business days for Australia and other worldwide regions.
7. Which carriers do you use?
We work with logistics carriers and delivery partners such as USPS, UPS, FedEx, DHL, YunExpress, 4PX, and local postal or courier services. The final carrier may vary depending on the destination and shipping route.
8. Will I receive tracking information?
Yes. After your order has shipped, tracking information will be sent to the email address used at checkout. Tracking updates may take 24–72 hours to appear after the package is handed over to the carrier.
9. Do international orders require customs duties or import taxes?
For orders outside the United States, customs duties, import taxes, VAT, brokerage fees, or other local charges may be required by the destination country or carrier. These charges are the customer’s responsibility unless clearly stated otherwise at checkout.
10. What should I do if my package is damaged?
Please inspect your package as soon as it is delivered. If the package or item is damaged, defective, incorrect, or missing items, contact us at service@brelvia.com within 48 hours after delivery with your order number, product photos, packaging photos, shipping label photo, and a brief description of the issue.
11. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. Available payment options may vary depending on your device, location, and checkout settings.
12. What currency do you use?
All product prices, shipping fees, taxes, refunds, and payment transactions are processed in United States Dollars (USD).
13. Is my payment secure?
Yes. Payments are processed through secure third-party payment providers such as Stripe and PayPal. These providers may use SSL/TLS encryption, tokenization, fraud screening, risk review, secure authentication, and card network security controls. We do not store full card numbers, CVV codes, or PayPal login credentials on our website servers.
14. Can I return an item?
You may request a return within 30 days after delivery. The return period is calculated from the confirmed delivery date shown by the carrier tracking record. All returns must be authorized before the item is sent back.
15. What condition must returned apparel be in?
Returned jerseys and apparel must be unused, unworn, unwashed, unaltered, free from stains, odors, pet hair, makeup marks, deodorant marks, perfume, smoke smell, or other signs of use. Original tags, labels, packaging, and accessories must be included.
16. Are custom-made items returnable?
Custom-made, personalized, final sale, clearance, worn, washed, altered, or incomplete items are not eligible for return or exchange unless there is a verified quality issue, incorrect item, or company error.
17. When will I receive my refund?
Approved refunds will be issued to the original payment method within 7 business days after the return, refund request, or eligible order issue has been reviewed and approved. The posting time may vary depending on your bank, card issuer, Stripe, PayPal, Klarna, or other payment provider.
18. How can I contact customer support?
You can contact us at service@brelvia.com. You may also reach us by phone at +86 18760598034 or by mail at Unit 7, 1st Floor, No. 124 Wenchang South Road, Zhonghua South Road Subdistrict, Nanming District, Guiyang City, Guizhou Province. Our website is brelvia.com. Please include your order number when contacting us about an order.