Payment Policy

1. Accepted Payment Methods

This Payment Policy applies to orders placed through brelvia.com. We currently accept the following payment methods: Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. Available payment options may vary depending on your device, location, payment provider availability, and checkout settings.

2. Transaction Currency

All product prices, shipping fees, taxes, refunds, and payment transactions on brelvia.com are processed in United States Dollars (USD). If your payment account uses another currency, your bank, card issuer, PayPal, Klarna, or other payment provider may apply currency conversion rates or additional fees according to their own policies.

3. Payment Processing

Payments are processed by secure third-party payment service providers, including Stripe, PayPal, Klarna, Apple Pay, Google Pay, and related card network services where applicable. We do not store, receive, or have access to customers’ full card numbers, CVV codes, PayPal login credentials, Apple Pay credentials, Google Pay credentials, or complete payment authentication information.

4. Stripe and PayPal Payment Security

Payments on brelvia.com are processed through secure third-party payment providers, including Stripe and PayPal. Stripe and PayPal use secure payment infrastructure, SSL/TLS encryption, tokenization, fraud detection, risk review, card network security controls, and payment authentication technologies where applicable. We do not store customers’ full card numbers, CVV codes, PayPal login credentials, or complete payment authentication information on our website servers.

5. Payment Failure and Disputes

A payment may fail or be declined due to incorrect billing information, insufficient funds, card issuer restrictions, payment provider review, suspected fraud, expired cards, authentication failure, network issues, or other reasons outside our control. For payment disputes, chargebacks, unauthorized transaction claims, or refund-related cases, we may submit order evidence to Stripe, PayPal, Klarna, banks, card networks, or payment processors, including order confirmation, payment record, billing details, shipping address, tracking number, delivery confirmation, customer communication, return authorization, refund record, and related support evidence.

6. Refunds to Original Payment Method

Approved refunds will be issued to the original payment method within 7 business days after the return, refund request, or eligible order issue has been reviewed and approved. The time required for the refund to appear in your account may vary depending on your bank, card issuer, PayPal, Klarna, Stripe, or other payment provider. Refunds cannot be issued to a different card, account, or payment method. If you have payment questions, please contact us at service@brelvia.com. You may also reach us by phone at +86 18760598034 or by mail at Unit 7, 1st Floor, No. 124 Wenchang South Road, Zhonghua South Road Subdistrict, Nanming District, Guiyang City, Guizhou Province.